At LadyOfTheMoon we strive to provide our customers in Belgium with reliable and efficient shipping. Below you will find detailed information about how we process and deliver your orders.
1. Shipping area
We currently ship only within Belgium.
Orders with a delivery address outside Belgium cannot be processed.
2. Processing time
All orders are processed within 1–3 business days (Monday to Friday) processed.
Orders are not processed during weekends or public holidays.
During busy periods or promotional events, processing may take slightly longer.
3. Shipping costs
We offer free shipping for all orders within Belgium.
There is no minimum purchase amount.
4. Estimated delivery times
Once your order has been processed, delivery typically takes:
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Processing time: 1–3 business days
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Shipping time: 3–7 business days
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Total estimated delivery time: 4–10 business days
Delivery times are estimates and may vary depending on the courier service or unforeseen circumstances.
5. Incorrect address or failed delivery
Customers are responsible for providing accurate shipping information.
If a package cannot be delivered due to an incorrect address or failed delivery attempts, the order may be returned to us. In such cases, we will contact you to arrange a new shipment.
6. Lost or damaged packages
If your order has been lost or arrived damaged, please contact us immediately.
Email:
support@ladyofthemoon.be
We will investigate the issue together with the carrier and provide an appropriate solution.
7. Policy updates
We may update this shipping policy from time to time to improve our service or comply with legal requirements.
Last updated: January 20, 2026
Contact
If you have any questions about this shipping policy, you can contact us via:
Store name: LadyOfTheMoon BE
Legal entity: Thermohaus
Business address:
128 City Road
London
EC1V 2NX
Company number:
16758907
Call us at:
+32460247348
Customer service hours
Monday to Friday | 09:00 – 17:00 hours (GMT+1)
Weekends | 11:00 – 16:00 hours (GMT+1)