Last updated: January 20, 2026
LadyOfTheMoon manages this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a carefully curated shopping experience (the “Services”). LadyOfTheMoon is powered by Shopify, which enables us to offer you the Services. This privacy policy describes how we collect, use, and disclose your personal information when you visit or use the Services, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this privacy policy, this privacy policy prevails with respect to the collection, processing, and disclosure of your personal information.
Please read this privacy policy carefully. By using and accessing the Services, you acknowledge that you have read this privacy policy and understand the collection, use, and disclosure of your information as described in this privacy policy.
Personal information we collect or process
When we use the term “personal information,” we are referring to information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been de-identified.
We may collect or process the following categories of personal information:
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Contact information, including your name, billing address, shipping address, phone number, and email address.
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Financial information, including payment information needed to process your purchase.
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Account information, including login details and preferences when you create an account.
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Transaction information, including the items you view, add to your cart, or purchase.
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Communications with us, including messages sent to customer service.
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Device information, including IP address, browser type, and device IDs.
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Usage information, including how you interact with the Services.
Sources of personal information
We may collect personal information from:
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Directly from you when you use our website or place an order
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Automatically through cookies and tracking technologies
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From service providers that process information on our behalf
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From marketing or technology partners
How we use your personal information
We use your personal information to:
Providing and improving our services
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Processing and fulfilling orders
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Managing shipments and handling returns
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Managing your account and preferences
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Providing customer service
Marketing and advertising
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To send promotional communications
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To show relevant advertisements based on your interaction with the website
Security and fraud prevention
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To detect suspicious activity
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To protect our services and customers
To communicate with you
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To answer questions
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To send order confirmations and updates
Compliance with laws and regulations
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To comply with applicable laws and regulations
How we disclose personal information
We may share your information with:
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Shopify, which supports our store and payment processing
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Service providers for shipping, payment processing, analytics, or customer support
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Marketing partners who help us advertise our services
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Legal authorities where required by law
Relationship with Shopify
Our store is hosted by Shopify. Shopify collects and processes certain information about your interactions with our store to provide and improve its services.
You can read more here about how Shopify processes personal information:
https://www.shopify.com/legal/privacy
Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy policies of these external sites.
Children’s data
Our services are not intended for children. We do not knowingly collect personal information from individuals who are under the legal age in their jurisdiction.
Security and retention
We take reasonable measures to protect your personal data. However, no internet transmission is completely secure.
We retain personal data only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
Your rights
Depending on your location, you may have rights including:
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Access your personal data
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Request deletion of your data
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Correct inaccurate information
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Data portability
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Withdraw consent to marketing communications
To exercise these rights, you can contact us.
International transfers
Your personal data may be transferred to and processed outside the country where you live. Where necessary, we rely on appropriate safeguards, such as standard contractual clauses.
Changes to this privacy policy
We may update this privacy policy from time to time. All changes will be posted on this page with an updated revision date.
Contact
If you have any questions about this privacy policy, you can contact us at:
Store name: LadyOfTheMoon BE
Legal entity: Thermohaus
Company address:
128 City Road
London
EC1V 2NX
Company number:
16758907
Call us at:
+32460247348
Customer service opening hours
Monday to Friday | 09:00 – 17:00 (GMT+1)
Weekends | 11:00 – 16:00 (GMT+1)