Terms of service
OVERVIEW
Welcome to LadyOfTheMoon! The terms “we”, “us” and “our” refer to LadyOfTheMoon. LadyOfTheMoon operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). LadyOfTheMoon is powered by Shopify, which enables us to provide the Services to you.
The terms below, together with any policies referred to in them (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and cover matters such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in the country where you live, and that you have given us your consent to allow any of your minor dependants to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address and billing, payment and shipping details. You represent and warrant that all information you provide is correct, current and complete.
You are responsible for maintaining the security of your account details and for all activity on your account.
SECTION 2 - OUR PRODUCTS
We have made every effort to display our products as accurately as possible. However, the colours and appearance of products may vary depending on your device's screen settings.
All product descriptions may be changed at any time without notice. We reserve the right to discontinue any product at any time and to limit the quantities of any products we offer.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. LadyOfTheMoon reserves the right to accept or decline your order for any reason.
Your order is only accepted once we have confirmed acceptance and received payment.
If we do not accept or we cancel an order, we will try to notify you using the contact details you provided at checkout.
Your purchases may be returned or exchanged in accordance with our refund policy.
SECTION 4 - PRICES AND BILLING
Prices and promotions may change without notice.
The price charged for a product is the price in effect at the time the order is placed, as shown in your order confirmation email.
Prices exclude taxes, shipping costs or import duties unless stated otherwise.
You agree to provide current, complete and accurate purchase and payment information for all purchases made in our store.
SECTION 5 - SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed.
We are not responsible for shipping delays caused by carriers, customs clearance or circumstances beyond our control.
Once an order has been handed over to the carrier, the risk of loss passes to the customer.
SECTION 6 - INTELLECTUAL PROPERTY
All content on this website, including logos, images, text, graphics and designs, is the property of LadyOfTheMoon or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, modify or use any content without our prior written permission.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor or control.
Your use of optional tools offered through the website is entirely at your own risk and discretion.
SECTION 8 - THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the content or practices of third-party websites.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
LadyOfTheMoon is powered by Shopify, which enables us to provide our services. However, any purchases you make are made directly with LadyOfTheMoon.
Shopify is not responsible for any aspect of transactions between you and LadyOfTheMoon.
SECTION 10 - PRIVACY POLICY
All personal information collected through our services is governed by our privacy policy.
Because the store is hosted by Shopify, Shopify may also process certain personal information in order to provide and improve its services.
SECTION 11 - FEEDBACK
If you submit reviews, suggestions or other feedback, you grant us the right to use and publish that content for marketing or operational purposes.
SECTION 12 - ERRORS AND INACCURACIES
Occasionally there may be errors in product descriptions, prices or availability.
We reserve the right to correct errors or cancel orders if incorrect information is displayed.
SECTION 13 - PROHIBITED USES
You may not use the website for any unlawful purpose, including sending viruses, spam or fraudulent information, or carrying out any activity that interferes with the proper working of the website.
SECTION 14 - TERMINATION
We may terminate your access to the website or services at any time without notice if you breach these Terms of Service.
SECTION 15 - DISCLAIMER OF WARRANTIES
The services and products are provided “as is” and “as available”, without any warranty of any kind.
SECTION 16 - LIMITATION OF LIABILITY
LadyOfTheMoon is not liable for any indirect or consequential damages arising from your use of our services or products.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless LadyOfTheMoon and its affiliates against all claims arising from your breach of these Terms.
SECTION 18 - SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.
SECTION 19 - ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and LadyOfTheMoon regarding the use of the services.
SECTION 20 - GOVERNING LAW
These Terms are governed by the law of the jurisdiction in which Thermohaus is registered.
SECTION 21 - CONTACT INFORMATION
Store name: LadyOfTheMoon BE
Legal entity: Thermohaus
Business address:
128 City Road
London
EC1V 2NX
Company number:
16758907
Call us:
+32460247348
Customer service hours
Monday to Friday | 09:00 – 17:00 (GMT+1)
Weekends | 11:00 – 16:00 (GMT+1)